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Internet Explorer crashes when accessing Issues and Risks from Project Web Access on some new Hewlett Packard machines.

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Background Information

The user connects to PWA home page, selects Issues or risks, and then clicks on any project and IE crashes.

HP is installing a tool called "Credential Manager" on some new HP PCs and Laptops. If you go into Control Panel > Security Center, you will see a new choice called Credential Manager. This is not an application that ships with Windows XP, although it may look like it.

Resolution

Use Add/Remove Programs in the Control Panel and uninstall the HP Credential Manager application.